Returns and Refunds
At StoreHunk.shop, we offer a clear and transparent return and refund policy to ensure a smooth customer experience.
By placing an order, you agree to the terms outlined below.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
We accept returns for the following reasons:
- Change of mind
- Item not as expected
- Wrong item received
- Damaged or defective item
Return Conditions
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
- Include all original components (if applicable)
We reserve the right to reject returns that do not meet these conditions.
Return Method
All returns must be sent via mail or courier service.
To initiate a return, contact us first to receive the correct return address.
Return Shipping Costs
- Customer is responsible for return shipping costs
- If the item is damaged, defective, or incorrect, we will cover or compensate return shipping
Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, the refund will be issued to your original payment method
Processing Time:
Refunds are processed within 10 business days
Note: Your payment provider may take additional time to reflect the refund.
United Kingdom (UK) Returns
- Return Window: 30 days from delivery
- Return Method: Mail/Courier (Royal Mail or similar)
- Return Shipping: Customer-paid unless item is faulty or incorrect
United States (USA) Returns
- Return Window: 30 days from delivery
- Return Method: USPS, FedEx, or UPS
- Return Shipping: Customer-paid unless item is faulty or incorrect
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within a reasonable timeframe
- Provide proof (photos or videos)
We will review and provide a suitable resolution (replacement or refund).
Non-Returnable Situations
Returns may not be accepted if:
- The item has been used or damaged by the customer
- The item is not in original condition or packaging
- The return is requested after 30 days
Exchanges
We do not offer direct exchanges.
If you need a different item, please place a new order.
Late or Missing Refunds
If your refund has not been received:
- Check your bank account
- Contact your payment provider
- Contact us if the issue persists
Contact Information
📧 Email: storehunk.shop@outlook.com
📞 Phone: +92 346 6389644
Business Address
Railway Station Road, Shujaabad, 59220 , Pakistan
Operating Hours
Monday – Friday: 9:00 AM – 5:00 PM (PKT)
Saturday – Sunday: Closed
⏱ Response Time: Within 1 Business Day